I forgot the password, how can I reset the product to factory defaults?

To reset the product to factory defaults, press and hold the button next to the RJ45 jack. Keep the button pressed and plug in the product. Still keep the button pressed. About 12 seconds after powering up, the yellow LED flashes 3 times and factory default settings are restored (Load to defaults).

For the current procedure, see the supplied QIG (Quick Installation Guide) for the product. It is available for download at this page as well as included in the product package.